Return & Refund Policy

Return & Refund Policy

Effective Date: [Insert Date]

At [EMBROVIA], we strive to provide high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, this policy explains how returns, refunds, and exchanges are handled.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition
  • All original tags, packaging, and accessories must be intact
  • The product must not show signs of wear, damage, or alteration

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You must request a return within [X days, e.g., 5–7 days] of receiving your order
  • Requests made after this period may not be accepted

To initiate a return, contact us at [embrovia5575@gmail.com] with your order details.

3. Refund Process and Timing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
  • If approved, the refund will be processed within [5–10 business days]
  • The amount will be credited to your original payment method

Please note:

  • Shipping charges (if any) are non-refundable
  • Refund processing time may vary depending on your payment provider

4. Exchange Options

  • We offer exchanges for size issues or defective products, subject to availability
  • Exchange requests must be made within [X days] of delivery
  • If the requested size/product is unavailable, a refund or store credit may be provided

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within [48 hours] of delivery
  • Share clear photos/videos of the issue for verification

After review:

  • We will offer a replacement, exchange, or full refund at no extra cost

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products
  • Items purchased on final sale or heavy discount
  • Gift cards (if applicable)

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:
    • The product is defective
    • The wrong item was delivered
  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

8. Cancellation Policy

  • Orders can be canceled only before they are shipped
  • Once shipped, the order cannot be canceled and must follow the return process

9. Contact Us

For any return or refund-related queries, contact us:

[EMBROVIA]
Email: [embrovia5575@gmail.com]